Market Overview & Key Trends

• Understand how security is evolving from a technical requirement into a commercial differentiator across UCaaS, CCaaS and CPaaS.
• Explore emerging threats, regulatory pressures and developments shaping the communications security market.

Enterprise Demand & Security Priorities

• Analyse findings from Cavell’s 2025 Enterprise Security Survey, including enterprise concerns, existing security measures and investment intentions.
• Identify growing demand for fraud detection, identity verification, AI-driven analytics and contact centre security.

Commercial Opportunities

• Explore opportunities for providers to generate revenue through integrated security, compliance, fraud prevention and managed services.
• Understand where telecoms and IT security converge, and how providers can develop differentiated offerings and partnerships.

Provider Strategies & Market Examples

• Examine emerging security propositions, commercial models and examples of specialist technology providers.
• Identify practical approaches to packaging security services, targeting customers and building recurring revenue.

Why It Matters

Security is increasingly influencing enterprise purchasing decisions. This research helps communications providers and MSPs identify commercially viable security opportunities, strengthen their portfolios and develop strategies for differentiation, customer retention and margin growth.