Upcoming Event: Cavell CX Summit
Newsletter Sign Up Research Portal
Research
Reports
Impact Series (Security in Communications)
The Cavell Impact Series gives communications service providers and vendors forward-thinking insights on emerging technologies. This edition – Q4 2025 – revolves around security in communications.​
Get in Touch
left-image
About the Research

Purpose​

  • Cavell Impact Series gives communications service providers and vendors forward-thinking insights on emerging technologies.​
  • Focus is on commercial viability and practical opportunities for growth.​

What it offers​

  • Quarterly reports on new technology areas.​
  • Uses both quantitative and qualitative research.​
  • Provides industry stakeholders with clear insights relevant to provider portfolios.​

Key focus​

  • Identifies product areas within emerging technologies that can generate new revenue and margin streams.​
  • Highlights market sizing, industry examples, and notable providers for potential partnerships.​
  • Covers unified communications, contact center services, and customer experience.​

How topics are chosen​

  • Cavell research team selects topics based on: Industry traction. Future growth potential.​
  • Prioritises areas most relevant to communication service providers.​

Why it matters​

Helps providers understand which technologies are commercially viable. Supports strategic decisions for portfolio development and partnerships.​

Table of Contents
Market Overview and Key Trends
  • Security as a differentiator
  • Market context
  • Market example: UK
  • Know Your Customer
Enterprise Relevance
  • Importance of security rising
  • Pain points
  • Addressing threats
  • Security in the contact center
  • Enterprise demand
Commercial Opportunity
  • Challenges
  • Emerging gaps
  • Evolution to managed service
  • Intersection of telecoms and IT security
  • Telecoms and IT security integration
  • KYC: opportunities for telcos
  • Seizing the opportunity
Example Providers
  • Example provider: Pindrop
  • Example provider: SmartNumbers
About Cavell
  • About Cavell
  • How can Cavell help you?
  • Members portal
  • Feedback
Appendixes
  • Methodology
  • Definitions and terminology
Other Relevant Cavell Research - Separate Reports
  • Cloud Comms Market Evolution Report
  • Contact Center Market Evolution Report
  • Customer Experience Enterprise Insight Report
Enquire About The Impact Series Reports
banner-image
Have a Question for Cavell?
Let’s Talk