Cavell

Disruption is no longer cyclical – it’s the operating reality. This keynote sets the scene for 2026, unpacking what’s structurally changing across pricing, buyer behaviour, AI, security, and sovereignty. It challenges outdated growth assumptions and outlines clear priorities for protecting margin, retaining customers, and building real differentiation in a market where the rules keep shifting.

Presented by Matt Townend, Managing Director at Cavell

Hosted by Jason Gilligan, Head of Global Services Provider at Zoom

Panellists:

• Claudia Buhne –

  VP Portfolio/Business Communication & Collaboration (Deutsche Telekom)

• John Rocca – Director, Technical Product Management (Bell Canada)
• Duncan Finlay – Head of Modern Workplace product Management (O2 daisy)

Fast, high-signal conversations with industry leaders on the technologies and shifts that actually matter right now. In 10 minutes, speakers cut through hype to explain what’s commercially relevant, what’s overblown, and what providers and vendors should do next. Designed as sharp insight bursts you can apply immediately.

Presented by:

• Dom Black, Principal Analyst
• Patrick Watson, Director of Research

Presented by John Bell – Chief Product Officer and Timir Patel – SVP & GM of Product at Bandwidth

Attendees can recharge with coffee courtesy of our coffee sponsor, NuWave, during the mid-morning networking break.

It’s the perfect opportunity to spark conversations, build new connections, explore potential partnerships, and experience live demos across our exhibitor booths.

Fresh Cavell research reveals how different generations really adopt, use, and judge workplace technology in 2026. This keynote separates genuine behavioural change from hype, explores what drives adoption beyond rollout, and translates insights into practical guidance for employers, IT leaders, and the partners supporting them.

Speakers:

• Patrick Watson – Director of Research (Cavell)
• Catie de Marcillac – Consultant (Cavell)

AI is reshaping the enterprise workforce — and voice is at the heart of it. In this keynote, Dstny CEO Daan De Wever explores how a new generation of AI-powered “digital employees” is transforming customer interactions, and why the carrier network is uniquely positioned to make it happen. From verified identity and real-time presence to sub-second response times and European data sovereignty, he’ll make the case that voice isn’t just another AI channel, it’s the operating system for the next era of business communication.

Presented by Daan de Wever, CEO at Dstny

As sovereignty and compliance requirements tighten, this panel breaks down what “sovereign” really means and how different deployment models stack up. Speakers explore trade-offs across cost, control, risk, and agility, and share practical guidance on meeting buyer expectations without creating unmanageable complexity.

Panellists:

• Anne Valerie Heuschen – Chief Corporate Affairs Proximus Global (Proximus)
• Akshay John – VP Product Marketing (Dstny)
• Mike Mills – Managing Director Service Providers (Gamma)
• Andy Wood – Global – Senior Strategy Leader – UCaaS, CCaaS, CPaaS & SaaS (Vodafone Business)
• Bertrand Pourcelot – CEO (Enreach for Service Providers)

The next era of differentiation isn’t found in AI assistants, but in Agentic AI that autonomously closes the loop on business processes. We dive into the necessary shifts, to turn unstructured voice data into actionable, high-value revenue streams for partners. We’ll share how RingCentral’s unmatched heritage in connectivity provides the secure, global foundation for these next-generation agentic outcomes.

Presented by Chas Narula – RVP International Marketing, Global Service Providers (RingCentral)

Service Provider CEOs share an unfiltered view of where the market is heading and how they’re responding. This roundtable compares strategies across geographies and scales, covering investment priorities, portfolio decisions, go-to-market shifts, and leadership challenges. Expect practical insights on what will separate winners over the next 12–24 months.

Panellists:

• Tim Mois – CEO (Sipgate)
• Andrew Belshaw – CEO (Gamma)
• Christophe Beaud – CEO (Peoplefone)

T-Mobile. Deutsche Telekom. LG Uplus. They’ve all launched in-call AI voice applications. It took years and hundreds of engineers. Most operators don’t have that runway — but they proved the gold is real. The question is who gets to mine it.
Alianza’s Steve Gleave argues that operators own the world’s most trusted voice infrastructure and are at genuine risk of being the last to benefit from it. He’ll outline the structural gap between what operators own and what they’re capturing, and what a practical path to participation actually looks like.

Cavell’s analysts distil the key insights from the day into clear priorities for 2026. Expect a sharp recap of where consensus emerged, where views diverged, and what decisions leaders need to make next – followed by an open Q&A driven by the audience.

Sponsored by PingCo.