The communications industry is entering a period of major change. AI is reshaping business models, customer expectations are evolving, and providers are under increasing pressure to find new sources of growth.

In this episode of Cavell Cloud Conversations, Patrick Watson and Dom Black look ahead to the upcoming Cavell Summit in Boston, exploring the key themes shaping the communications market and what attendees can expect from the event.

You can apply for a ticket here.

From AI-driven disruption and new revenue opportunities to the continued potential of core telephony, verticalisation and partnerships, Patrick and Dom discuss where they see the biggest opportunities emerging for providers, vendors and channel businesses.

They also explore why events like Cavell Summit remain valuable in a market where relationships matter. The right conversation can lead to a new partnership, a customer opportunity or even an acquisition.

Key Topics

– Why disruption is becoming the default in communications
– How AI is changing business models and creating new revenue opportunities
– Where growth opportunities remain in UCaaS and core telephony
– The increasing importance of verticalisation
– How partnerships can help providers expand their offerings
– The impact of market maturity and margin pressures
– Changing customer expectations around AI and outcomes
– Why networking remains critical to growth and strategic partnerships
– What to expect from Cavell Summit Boston

Key Takeaways

– Disruption is now the default. Communications providers can no longer rely on the models that drove growth in the past.
– AI is creating new commercial opportunities, but providers need to think beyond simply adding AI features to existing products.
– Core telephony still has significant value, particularly when providers look at how to capture more revenue from their existing customer bases.
– Verticalization is becoming increasingly important as providers look for ways to differentiate and expand into new markets.
– Partnerships and relationships matter. Industry events can create opportunities that go far beyond networking, including new commercial partnerships, customer relationships and M&A.