How well do you really know the communications market?

In this episode of Cavell Cloud Conversations, Patrick Watson puts Finbarr Begley to the test with a quiz based on Cavell’s 2025 enterprise research, covering 2,000 communications decision makers across the UK, Ireland, North America, France, Germany and Australia. The questions cover everything from telecoms buying criteria and AI priorities to contract lengths, remote working and customer satisfaction.

Along the way, Patrick and Finbarr uncover some surprising differences between markets, including why the US has the highest proportion of businesses with contracts lasting three years or more, why UK businesses use more communications providers on average, and which country reports the highest satisfaction with its suppliers.

There are a few confident guesses, several wrong answers and plenty of debate along the way.

The conversation also highlights some of the wider trends emerging from Cavell’s enterprise research, including how businesses are approaching AI, how communications estates vary between markets, and how working patterns continue to shape business communications.

Key topics:

– Global telecoms and communications trends
– AI priorities and expected benefits
– Telecoms buying criteria
– Communications provider usage by country
– Contract lengths and renewal patterns
– Remote and hybrid working
– Customer satisfaction with communications providers
– Telephony integration with CRM, contact centre and collaboration platforms