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Microsoft Enterprise Insights Report
Power your strategy with unmatched insights into the evolution of Microsoft Teams across global markets.
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“We work with Cavell because their research consistently delivers insights we can’t find anywhere else. Their deep understanding of the market and tailored analysis helps us make smarter, faster decisions.”

Tim Dreyer – Senior Director, Analyst Relations, RingCentral

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About the Research

As a communications provider, it’s essential to understand the ongoing demands and trends around how enterprises and SMEs are adopting Microsoft Teams for your overall strategy. This report examines Microsoft’s communications ecosystem from the perspective of telecommunications companies. It includes:

 

  • The global penetration of Teams Phone across Europe and the US, with adoption breakdowns of telephony options such as Direct Routing, Operator Connect, Teams Phone Mobile and Microsoft Calling Plans
  • Analysis of Microsoft partner models and products available to service providers, based on a global survey of more than 60 telecommunications companies

Our report delivery includes a 1-hour workshop with one of our analysts to answer any questions you have on the research.

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Table of Contents
Executive Summary
  • Key Takeaways
Platform Selection
  • Rationale and reasoning
  • Purchasing trends
  • Concerns with Microsoft
  • Satisfaction with Teams
Teams Telephony
  • Cavell definitions
  • Value drivers
  • User migration trends
  • Telephony user growth plans
  • PBX usage system
  • Microsoft Phone System
  • Teams telephony evaluation
AI & Copilot
  • Communication provider focus
  • General AI communications adoption
  • Copilot and telephony
  • Copilot adoption and usage
Provider Selection and Supporting Services
  • Key selection criteria
  • VAS and supporting services
  • System integrations
  • Managed service adoption
Appendixes
  • Methodology and respondents
  • Definitions and terminology
  • About Cavell
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