Microsoft Teams is the world’s leading platform for collaboration and communication, with a growing number of users now using Teams for external telephony. Cavell forecast that by 2027 there could be more than 40 million Microsoft Teams users who have external PSTN capability enabled. This creates a huge opportunity for communications service providers who can leverage the market.

Despite this substantial opportunity, the markets for both Direct Routing and Operator Connect are becoming increasingly saturated and competitive. In addition, providers globally are struggling with generating revenue and margin in the Microsoft Teams telephony landscape. Creating competitively differentiated and commercially attractive Microsoft Teams voice practices can be challenging.

In this webinar, service providers will learn how to enhance their Microsoft Teams voice practices with value-added services. Value-added services – including supporting customer experience solutions, real-time analytics, and third-party CRM integrations – offer service providers crucial tools to augment and supplement their revenue and margin streams whilst offering customers a differentiated solution.

Cavell will share its latest research relating to the Microsoft Teams telephony opportunity for service providers as well as exploring some of the key challenges providers face in this market. Cavell will be joined by Akixi who specialise in helping service providers develop successful Microsoft Teams voice practices with a suite of supplementary supporting services that are being demanded by customers globally.

Key Takeaways

Find out how sizeable the Microsoft Teams telephony opportunity is globally, in terms of users and value
Appreciate the increasingly competitive provider landscape and the need to differentiate
Understand the untapped potential of VAS such as contact center, real-time analytics and CRM integrations for your Teams practice
Learn how to migrate your customers away from legacy PBX systems and offer them a superior Teams experience
Discover how to build a suite of value-added services around your Teams practice and generate recurring revenue
Get tips and advice from industry experts and hear real-world examples of practice amplification and optimisation