Focused on the APAC market, Cavell Summit Asia-Pacific presents the latest knowledge and opportunities within the UCaaS and CCaaS landscape to equip service providers, vendors and investors with actionable insights.
Our one-day event consists of keynotes, panels, networking opportunities and roundtable discussions from industry-leading providers and led by Cavell’s research team, who will be sharing their latest insights on the market.
This event is for telcos, cloud communications service providers, MSPs, channel providers and vendors who are looking to gain a greater understanding of the market and opportunities to maximise future growth.
Connect with new and existing partners, vendors and channel enablers to exchange ideas, experiences and practical strategies.
Get exclusive access to Cavell’s proprietary research, helping you make smarter, data-driven decisions and get clarity on how to position yourself in a crowded market.
As an impartial party in the cloud comms space, we keep our events vendor-neutral and non-biased. We share knowledge and insights to help you better understand the market.
Start your day with fresh coffee, breakfast, and early networking. Connect with fellow attendees and explore the exhibitor booths before the sessions begin.
Hosted by Trent Webby, Head of Asia-Pacific at Cavell.
Cavell opens the summit with an exclusive look at the global cloud communications market, spotlighting the unique dynamics shaping the Asia-Pacific region. From Australia and New Zealand–specific research through to broader APAC insights, this keynote explores how organisations are transforming the workplace and what providers must do to stay ahead. Hosted by Matt Townend, Managing Director at Cavell.
AI is no longer just hype—it’s creating real enterprise value. This keynote highlights how UCaaS and CCaaS providers in APAC are adopting AI services, what’s working in the market, and how vendors and partners can monetise new solutions. Expect practical examples, commercial opportunities, and insights into differentiation strategies that drive revenue. Hosted by Patrick Watson, Director of Research, Cavell.
With Leon Wright, Microsoft Teams Phone Partner Lead at Microsoft.
Voice remains the backbone of enterprise collaboration, but how it’s delivered is evolving fast. This panel looks at adoption trends across Microsoft Teams, Cisco, Zoom, and beyond, exploring challenges and opportunities for Operator Connect and broader enablement models in APAC. Hear directly from service providers and operators about the future of voice in a cloud-first world. Moderated by Patrick Watson, Director of Research, Cavell.
Speakers:
- Craig Whittingham, Principal Enterprise Architect, NTT Data
- Ben Swanson, Regional Vice President, Partner Sales at RingCentral
- Jason Gilligan, Head of Global Service Providers, Zoom
- Dominic McDonald, CEO, ULAP
Take a mid-morning break to recharge and keep the conversations going. Grab a coffee, chat with peers, and meet our booth partners.
Drawing on fresh 2025 Australian enterprise research—compared directly with 2024 results—this keynote examines how business priorities and buying behaviours are shifting. With over 400 enterprise responses and APAC-specific insights, discover what customers value most today and how providers can adapt their offerings to meet evolving demand.
Discover how converged communications are reshaping customer value across key vertical industries. Matt Milne outlines the rising demand for integrated voice, collaboration, CX, and analytics solutions, highlighting emerging trends and the commercial opportunities awaiting providers positioned to deliver unified, insight‑driven offerings.
Presented by Matt Milne, CRO at Access4.
Customer experience is developing at different speeds across the globe. This high-energy panel brings together analysts and providers to debate how APAC trends compare with global benchmarks. Returning after strong feedback in 2024, the discussion features a mix of familiar and new voices, offering fresh perspectives on where CX is heading in the region. Moderated by Patrick Watson.
Speakers:
- Fiona Boyd, CEO, IPscape
- Brad Milne, COO, Access4
- Alex Sobin, International VP of Sales & Alliances, Telnyx
For decades, DIDs and minutes sustained carrier revenues, but OTT platforms like Teams, Zoom, Webex, and WhatsApp are removing carriers from the value chain. Traditional voice economics are no longer viable. This session explores realistic replacement models, urging carriers to pivot toward managed services, platforms, and outcome-based value.
Presented by Rohan Milne, CEO at SwitchConnect
Enjoy lunch while catching up with new connections and exploring the exhibitor booths – many are running demos and giveaways.
While much focus is on Australia, the wider Asia-Pacific market offers diverse opportunities. This keynote dives into markets such as Singapore, Hong Kong, Japan, and the Philippines, sharing lessons, successes, and research-led insights. Attendees will gain a clearer picture of the region’s nuances—and where the next big opportunities lie.
This keynote examines what it takes to deliver global voice and UC services to multinational enterprises across APAC. Drawing on real operational experience, it explores the technical, regulatory, and delivery complexities of cross-border communications as cloud adoption nears 90%, creating major opportunities and execution challenges for providers.
Presented by Michael Diamond, COO at Comms Group.
- Rohan Milne, CEO, Switch Connect
- Patrick Simon, Head of Sales, Comms Group
- Jason Hall, General Manager – Services, Dicker Data
As hybrid work and global collaboration accelerate, service providers are rethinking go-to-market strategy through a multi-UC lens. In this fireside, Mark Bunnell explores why partners are embracing multiple cloud platforms, the operational and security challenges this creates, and how smarter lifecycle management drives flexibility, margin, and long-term competitiveness
Fireside chat hosted by Mark Bunnell, COO at NuWave and Matt Townend, Managing Director at Cavell
Take a break, grab a coffee, and keep the momentum going. Catch up with peers, continue conversations, or visit the exhibitor booths.
Hear directly from major service providers as they share their perspectives on market consolidation, valuations, investment, and long-term strategy. This keynote showcases both established telcos and challenger brands, offering candid insights into the current landscape and future direction of communications in APAC. Moderated by Matthew Townend.
Speakers:
- Mike Mills, Managing Director – Service Providers, Gamma
- Samuel Wilson, CEO, 8×8
- Spencer Wolfe, Managing Director at AINEO Networks
In this casual fireside conversation between Zoom and Cavell, we explore Zoom’s core priorities across the Asia-Pacific region and how they compare to its global agenda. From platform evolution to market-specific adoption trends, we examine where APAC diverges, where it leads, and how Zoom is positioning for sustainable growth.
Hosted by Jason Gilligan, Head of Global Service Providers at Zoom and Patrick Watson, Director of Research at Cavell.
We close the summit with an open discussion, bringing Cavell analysts, industry leaders, and the audience together to debate what lies ahead. From technology shifts to customer expectations, this interactive session invites diverse viewpoints to shape a shared vision of the market’s future. With Cavell’s Matthew Townend, Patrick Watson and Trent Webby.
Wrap up the day with drinks and relaxed networking. A great chance to reconnect, swap details, and unwind with fellow attendees.
