On October 13, 300 senior leaders from across the North American UCaaS, CCaaS and cloud communications ecosystem will come together at Harvard University to discuss the decisions that will define the next five years.
Where will growth come from? How will AI reshape UCaaS and CCaaS? Which business models, partnerships and strategies will win?
Cavell Summit North America brings together the people leading the market for one day of independent insight, candid discussion and high-value networking.
Harvard University | October 13, 2026 | 300 Senior Industry Leaders
Agenda highlights
Keynotes, panels and fireside chats from Cavell analysts and the leaders shaping the communications market. Expand any session for speakers and detail.
Panel
Growth is harder. Margins are tighter. Disruption is constant. In this CEO panel, industry leaders share how they are navigating today's pressures while positioning their businesses for success through to 2030.
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Panel
As communications and cloud providers expand globally, they face growing compliance, privacy, and data sovereignty challenges. This panel explores how leaders balance regulation, risk, and growth.
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AI is everywhere, but where is it actually generating revenue? This panel cuts through the hype to explore how companies are monetizing AI in the real world.
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Valuation drivers are changing. This panel explores what investors, buyers, and markets are really looking for in communications businesses today, and how that is evolving.
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Keynote
In a market defined by constant change, disruption is no longer a phase; it's the baseline. This keynote sets the tone for Cavell Summit North America, unpacking the macro forces reshaping communications and their implications for growth, competition, and survival.
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Fireside Chat
If you only had five charts to understand today's communications market, which would they be? This fast-paced fireside chat distills the complexity of the industry into the key data points every leader needs to know.
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A new generation of decision-makers is reshaping expectations around technology, experience, and value. This session explores how generational shifts are redefining what businesses must deliver to stay relevant.
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With ARPU under pressure and competition intensifying, where will future value actually come from? This session explores how vendors and partners are redefining revenue in the communications market.
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What's next for the communications and cloud industry? Join Cavell analysts and industry leaders as they explore key trends, future opportunities, and market challenges, with audience Q&A.
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In this session, John Bell will share the four distinct approaches enterprises are taking to launch production Voice AI workflows successfully, drawn directly from deployments at scale. For each, you'll walk away with a clear picture of the trade-offs, the failure modes worth watching for, and the architectural signals that should inform your own roadmap.
If you're building, buying, or advising on enterprise Voice AI infrastructure, this is the session for it.
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Every feature you sell today can be replicated in days. AI has collapsed product cycles from quarters to weeks, and capability that once took a year to build now arrives on everyone's price list at the same time. So where does margin actually live?
NUSO CEO Matt Siemens argues it is no longer in connectivity, seats or features, but in the layers above them: trust and compliance, operational insight, sovereignty and control, and billing transparency.
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Building an AI-powered product does not automatically make you an AI-native business. I'll share how the team behind an AI conversation-insights platform is transforming the wider business—embedding AI into its products, decisions and ways of working—and the lessons we've learned along the way.
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In this session, Mitel's Chief Technology Officer Luiz Domingos explores how AI agents and workflow automation are reshaping the enterprise, why voice-first interaction models matter as much for machines as for people, and what it takes for humans and AI to genuinely collaborate rather than simply hand off tasks.
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Defining the Role of Operators in the Era of Cognitive Communications. AI is shifting the value of communications from the connection to the conversation itself. Yet today’s networks were built primarily to connect, route and terminate, creating a growing Telecom Intelligence Gap between the opportunities unlocked by AI innovation and the realities of operator infrastructure. Crossing that gap requires a new model, where multiple AI experiences can participate in the same communications session, handling inquiries, assisting people in real time, extracting insight, and taking action, anchored by privacy and made possible by trusted network providers. In this keynote, Dag Peak explores the evolution toward Cognitive Communications and the emerging role of operators in orchestrating human and AI interaction.
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Please note: Our special rate has now expired. Please contact the hotel directly for the latest room rates.
Stay just a two-minute walk from the Cavell Summit North America 2026 venue. We’ve secured a limited number of rooms at an exclusive Cavell Summit attendee rate.
Rooms are available from 11–14 October 2026 and must be booked directly with the hotel.
Connect with new and existing partners, vendors and channel enablers to exchange ideas, experiences and practical strategies.
Get exclusive access to Cavell’s proprietary research, helping you make smarter, data-driven decisions and get clarity on how to position yourself in a crowded market.
As an impartial party in the cloud comms space, we keep our events vendor-neutral and non-biased. We share knowledge and insights to help you better understand the market.
Every year we get incredible feedback from our sponsors, attendees and speakers, commenting on the actionable insights they take back to their organisation.
Our panels, keynotes and roundtables all reflect the latest industry trends and you’ll find plenty of insights from our Analyst’s latest research.
