Cavell Summit Europe is the leading event for providers in the communications industry to gain the latest knowledge and insights within the UCaaS and CCaaS landscape. The one-day event consists of keynotes, panels, networking opportunities and roundtable discussions, led by Cavell’s analyst and research team, who will be sharing their latest insights on the market.
This event is for telcos, service providers, MSPs and vendors who are looking to gain a greater understanding of the market and opportunities to maximise growth in the future.
Disruption is no longer cyclical – it’s the operating reality. This keynote sets the scene for 2026, unpacking what’s structurally changing across pricing, buyer behaviour, AI, security, and sovereignty. It challenges outdated growth assumptions and outlines clear priorities for protecting margin, retaining customers, and building real differentiation in a market where the rules keep shifting.
Speaker TBC
Fast, high-signal conversations with industry leaders on the technologies and shifts that actually matter right now. In 10 minutes, speakers cut through hype to explain what’s commercially relevant, what’s overblown, and what providers and vendors should do next. Designed as sharp insight bursts you can apply immediately.
Speaker TBC
Fresh Cavell research reveals how different generations really adopt, use, and judge workplace technology in 2026. This keynote separates genuine behavioural change from hype, explores what drives adoption beyond rollout, and translates insights into practical guidance for employers, IT leaders, and the partners supporting them.
Speaker TBC
This panel explores how organisations can design and sell workplace technology that works across generations. It examines what differences are real versus overstated, how adoption and change management should adapt, and what this means commercially for vendors, MSPs, and service providers as AI reshapes how work gets done.
Speaker TBC
Service Provider CEOs share an unfiltered view of where the market is heading and how they’re responding. This roundtable compares strategies across geographies and scales, covering investment priorities, portfolio decisions, go-to-market shifts, and leadership challenges. Expect practical insights on what will separate winners over the next 12–24 months.
Panellists:
- Tim Mois, CEO (Sipgate)
- Andrew Belshaw, CEO (Gamma)
Hear directly from customers on what they expect from technology providers today. SMB and enterprise leaders share how buying behaviour, security expectations, AI adoption, and partner value are evolving – highlighting where providers add real value and where they still fall short.
What Buyers Want Now: SMB and Enterprise Perspectives
This session focuses on the practical levers that drive enterprise value – whether or not a transaction is planned. Investors, analysts, and an operator CEO discuss what really moves valuation across growth quality, margin, retention, operational maturity, and strategic clarity, with clear actions leaders can take now.
Maximising Shareholder Value (Breakout)Investors explain how they assess service providers today. This panel compares how PE, debt, VC, and strategic buyers think about risk, return, and value creation, what they prioritise in diligence, and what makes a business genuinely investable as we move through 2026.
As sovereignty and compliance requirements tighten, this panel breaks down what “sovereign” really means and how different deployment models stack up. Speakers explore trade-offs across cost, control, risk, and agility, and share practical guidance on meeting buyer expectations without creating unmanageable complexity.
Sovereignty, Deployment Models, and Security in a Fragmented Europe
With ARPU under pressure, this panel explores what’s actually working to lift revenue per user without hurting retention or margin. Providers and vendors share real-world approaches across packaging, portfolio expansion, adoption, and efficiency – separating proven tactics from wishful thinking.
How to Deal with the ARPU Challenge
Roundtable - Women in Telecoms
A high-energy debate tackling the channel’s biggest strategic questions – from agent vs resale to marketplaces, vertical specialisation, and AI’s impact on partner value. Panellists argue each motion, the audience votes, and assumptions are challenged, revealing what channel leaders must do to stay relevant and profitable.
The Future of the Channel Debate
AI is moving from pilots to real deployments – but monetisation remains hard. This session focuses on how to package, sell, and deliver AI in ways customers trust, adopt, and pay for. Panellists share GTM lessons on proving ROI, managing risk, and differentiating beyond commodity AI features.
Taking AI to MarketCavell’s analysts distil the key insights from the day into clear priorities for 2026. Expect a sharp recap of where consensus emerged, where views diverged, and what decisions leaders need to make next – followed by an open Q&A driven by the audience.
Connect with new and existing partners, vendors and channel enablers to exchange ideas, experiences and practical strategies.
Get exclusive access to Cavell’s proprietary research, helping you make smarter, data-driven decisions and get clarity on how to position yourself in a crowded market.
As an impartial party in the cloud comms space, we keep our events vendor-neutral and non-biased. We share knowledge and experiences combined with key research to help you understand the market.
Our conference takes place on the 2nd floor of Convene 155 Bishopsgate, just two minutes from Liverpool Street Station. One of the City’s most modern conference venues, and the perfect setting to connect, learn, and innovate.
Service providers, MSPs and channel partners looking for the latest trends, insights and new partnerships.
Smart casual.
QR codes for entry will be sent 24 hours before the event. On arrival, please head to the 4th floor to sign in.
Yes – breakfast, lunch, refreshments and networking drinks are included.
