RESEARCH REPORTS

Research to help you grow in a competitive market

Our telecoms research focusses on 6 key dimensions to help service providers and vendors stay up-to-date with the latest trends and insights.

cloud comms market report

Cloud Comms Market Reports

Our Cloud Comms Market Reports provide laser focus on the cloud communications market, delivering unmatched insight into how the new communications markets have evolved and what will impact them in the future.

Customer Experience Reports

In the last decade, we’ve seen the rise in CCaaS and its increased demand from changing end-customer requirements. As the UC market remains competitive, an excellent Customer Experience solution may be the key area for differentiation for service providers.

microsoft reports

Detailed evaluation of the Teams application including a specific focus on its development and positioning, current market penetration and potential for growth in emerging areas.

The networking market is undergoing ongoing and rapid change. Understanding networking trends, including the growth of SD-WAN and SASE, and how these trends factor into enterprises’ decisions about their future network and security is vital for service providers.

telecoms buyer reports

The Telecoms Buyer report is the premier opportunity for service providers in the telecoms space to gain insight into their customers without running their own individual costly survey. 

microsoft teams insights

Microsoft Teams Enterprise Insights

Cavell’s Senior Analyst, Patrick Watson, presented insight into end-customer buying trends, business behaviour, and preferences to help Cavell partners direct their Microsoft Teams related development, sales, and go-to-market strategies.

What’s in the free report sample?

  • Full report scope

  • Platform adoption trends

  • Common selection reason​s

  • Interest in Teams telephony options

  • Key insights

enterprise telecoms buyer

Enterprise Telecoms Buyer Insights

Cavell’s Senior Analyst, Finbarr Goode Begley, conducted this research so that industry stakeholders can better understand buyer motivations and behaviour and use this information to drive actionable insights in their sales and go-to-market processes.

What’s in the free report sample?

  • Full report scope

  • Cloud adoption trends

  • Communications priorities

  • IT and comms budgets review

  • Executive summary

contact centre insights

Contact Centre Enterprise Insights

Cavell’s Senior Analyst, Patrick Watson, presented insights into end-customer buying trends, behaviour, and preferences to help Cavell partners direct their development, sales, and go-to-market strategies.

What’s in the free report sample?

  • Full report scope

  • Pricing analysis

  • Agent churn rates

  • Key observations

  • Key buyer considerations

Enterprise Networking Insights

Enterprise Networking Insights

Cavell’s Senior Analyst, Finbarr Goode Begley, conducted this research to provide insight into the growth of SD-WAN and SASE, enterprises’ primary network and security concerns, and how and who they buy network and security products from.

What’s in the free report sample?

  • Full report scope

  • Network technologies

  • Network & provider satisfaction

  • Provider selection trends

  • Key insights

Request sample data

Q-Advisors Cavell Report Collaboration "Avoiding red flags in and preparing for a cloud comms due diligence process"

Avoiding red flags in and preparing for a cloud comms due diligence process

A report by Q Advisors in collaboration with Cavell.

Content

  • Q Advisors 2021 Year-End Update
  • Featured Content: Preparing For & Navigating Through a Sale Process (Part 1) – Avoiding Red Flags in and Preparing for Due Diligence
  • Cloud Comms & Collaboration Value Trends
  • Cavell Overview
  • Q Advisors Overview, Sector Team, & Recent Transactions

To access the white paper, please join our free member area.

Free whitepaper "Integrations powering the new hybrid workplace" featured image

Integrations powering the new hybrid workplace

There are multiple factors impacting a business’ provision of technology solutions today. Increasingly, competitive cross-border market sectors, developing security and compliance demands, and the dawn of the hybrid workplace are all driving businesses to seek new technology solutions to meet the requirements of their users and their end customers.

Free whitepaper "Enhancing Teams with enterprise-grade telephony" featured image

Enhancing Teams with enterprise-grade telephony

While Teams provides many essentials for collaboration, one feature has left many organizations hungry for a better solution: telephony. The built-in telephony features in Teams often don’t meet the needs of modern-day enterprises. This causes them to explore alternatives. This whitepaper will discuss what to look for.

Free whitepaper "The rising trend of ‘Work Anywhere’ & how to future-proof your workforce" featured image

The rising trend of ‘Work Anywhere’ and how to future-proof your workforce

This whitepaper will examine the background behind the trends that are impacting the workplace and explore some key tools, such as cloud collaboration applications, that can help an organisation future-proof their business technology strategies.

Service provider differentiation through customer experience

The landscape for technology services is evolving, more rapidly than ever before. External environmental factors, including the COVID crisis, have accelerated the evolution of enterprise technology requirements and in turn transformed demand for innovative and differentiated solutions from service providers.

Free Whitepaper "Video-The Next Frontier for Service Providers" by Enghouse Networks

The Next Frontier for Service Providers

As changing work practices along with the impacts of COVID-19 have accelerated enterprise demand for video, this white paper sets out to explore the video opportunity and to help you understand how you can add a bespoke video service to your offerings.

Content

  • Learn why changing working practices and COVID-19 have accelerated enterprise demand for video conferencing.
  • Learn how you can generate new revenue streams with video, a market valued at $42.6 billion, with a forecasted growth of 20% by 2027.
  • Understand how to add a bespoke video service to your service provider portfolio.

To access the white paper, please join our free member area.

Free Whitepaper "Evaluating Enterprise Telephone for Microsoft Teams" by RingCentral

Evaluating Enterprise telephony for Microsoft Teams

White Paper Evaluating Enterprise Telephony For Microsoft Teams by Patrick Watson, Senior Analyst at Cavell (Sponsored by RingCentral).

Content

  • Introduction to telephony in Microsoft Teams
  • The challenges of Microsoft’s communication stack
  • What to look for in a Teams telephony partner
  • About RingCentral Cloud PBX for Teams

To access the white paper, please join our free member area.

Free whitepaper "Exploring Voice and Telephony Options for Microsoft Teams" featured image

Exploring voice and telephony options for Microsoft Teams

This whitepaper will use research and data to explore the different options available to service providers for telephony enablement within Microsoft Teams, highlighting the positives and negatives associated with each deployment method.

Schedule a call today to hear more about how our research and insights can guide your journey.