Telecoms Buyer Report

Detailed analysis of how end-user companies in the telecoms market are adopting of key technologies such as AI, their priorities for the next three years, and overall growth trends.

telecoms buyer report

Years in business


Companies surveyed


Key markets across Europe and the USA

About Telecoms Buyer Report

Our Telecoms Buyer report provides a premier opportunity for service providers to gain insight into their customers without the incurring the costs of running their own surveys.

This report package aims to provide a detailed evaluation of the Teams application including a specific focus on it’s development and positioning, current market penetration and it’s potential for growth in emerging areas.

Based on our survey of 1500 end-user respondents in the telecoms spacethis report delivers key insights in various areas relevant for any service provider to get a deep understanding into their customer’s buying behaviours.

As part of this package, you will receive a copy of our recent Telecoms Buyer report alongside an hour’s analyst workshop with Cavell’s Head of Research, Patrick Watson.

Key areas in Telecom Buyer Report
  • Business communication priorities for the next 3 years

  • Communication budget overviews and growth trends

  • Key technology adoption stats

  • AI adoption insights including expected benefits and concerns​

  • How companies split their employee base between front-line and office workers and how these personas affect telecoms spend

Service provider interviews

Desktop research

Vendor verification

Our methodology

Cavell has been conducting research for over 15 years on the cloud communications market and by tracking over 325 cloud communication service providers and technology vendors across Europe and the USA twice a year and working closely with some of the largest and most successful providers in the market, Cavell’s insight into the dynamics of the European communications market is unparalleled.

Combined with service provider interviews, desktop research, vendor verification, and our bespoke consulting projects, Cavell has an unprecedented vision of what is happening in each individual market, both from a qualitative and quantitative perspective, enabling us to give you the best insight and ideas to make decisions.

Research Portal and Output

Reports purchased will be accessible through our research portal alongside white papers available to download and specific customer files.

Telecoms Buyer Reports are comprised of individual market reports in PDF format with the addition of downloadable data sheets as Excel documents.

We allow multiple users from your team to access files.

Download Report Image
Patrick Watson, Head of Research

Workshop with our Analysts

An Analyst workshop is an opportunity for the report specialist Patrick Watson, Senior Analyst at Cavell, to present the key findings from the research.

A workshop will provide additional context for the research and will highlight the most relevant sections to your company.

Our analysts stay up to date with industry changes and developments. Workshops with our team allow for a greater explanation of the research in the wider cloud comms industry and the chance to have your unique questions answered.

Enquire about our Telecoms Buyer report